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Mobile Payment Apps and the Price of Convenience

April 4, 2015

Published by the Center for Digital Ethics & Policy

Wallets will be a relic of the past if the forces behind mobile payment apps have their way. Services like Apple Pay, Samsung Pay, Google Wallet, and seemingly countless others aim to nullify the need for physical credit and debit cards – the payment systems that made cash and checks obsolete just a couple of decades ago.

On the surface, paying for things with your phone seems convenient, but not absolutely necessary. It’s not really a hassle to pull out a credit card while waiting in line at the grocery store. But the smartphone already encompasses so many aspects of everyday life. Why not consolidate one more feature onto it?

Let’s walk through a hypothetical day: You’re out for a run in the morning, listening to music via headphones attached to the phone strapped to your bicep. You stop to purchase a cold water bottle at a convenience store. No need to store a card or cash in your waistband or tucked in your shoe. Tapping the phone against an electromagnetic reader at the register completes the purchase. Later, at work, you owe a coworker $20, but have no cash. But you don’t have to find an ATM during lunch: Instead, you send the money over Venmo, an app that’s hooked to your bank account. The colleague receives the payment instantly. That night, you buy your mom a birthday present from an online store. Instead of fishing out your credit card to type in its number, expiration date, and so on, you click one button that’s already hooked to your Google Wallet account. Done.

Acknowledging the potential convenience of mobile payments is relatively easy: They’re fast and they prevent you from having to carry around as much stuff. But there are ethical issues the industry needs to resolve before consumers will completely accept the concept, notably those related to accessibility and privacy: First, how easy is it to use these apps in the real world? Do they work anywhere, for anyone with any phone? Second, how do the companies behind these apps protect consumers’ private payment-related data? And how are they using that data for their own purposes? Read more…

Google Glass: Flawed Technology or Flawed Ethics?

February 18, 2015

Published by the Center for Digital Ethics & Policy

On January 15, Google announced that it was discontinuing sales of Google Glass. The wearable computer on an eyeglass frame hailed and harangued by enthusiasts and critics alike during its short existence is on hold indefinitely.

On a timeline, Google Glass doesn’t fill much space: In 2010, it became the first of many projects housed in Google X Lab, a secret experimental space for researchers to develop ideas. In April 2012, the company made Glass a Google+ account and posted a conceptual video, effectively introducing the product to the world. That June, Google showed it off at a conference in San Francisco during a demonstration that included skydivers and stunt bikers wearing the device.

Afterward, Google allowed conference attendees to preorder the Glass “Explorer” edition for $1,500. About 2,000 people did, though they didn’t start to receive the toy until April 2013. In May of that year, 8,000 members of the public who won the opportunity to buy Glass through Google’s #ifihadglass contest also received it. A year later, in May 2014, Google opened the Explorer Program up to everyone that could afford the price tag.

In the end, Glass was available to anyone who wanted it for only eight months. But during its brief lifespan, the product permeated society in remarkable ways. It was simultaneously an intriguing vision of the future, a derided symbol of elitism, and a controversial topic of ethical debate.

In a blog post, Google wrote that the Glass Explorer Program closed so that the company “can focus on what’s coming next” and promised “you’ll start to see future versions of Glass when they’re ready.”

The phrase “when they’re ready” speaks the loudest when considering the downfall of the first iteration of Glass: Was it ready? Or was the product released too soon?

Read more…

Yik Yak’s Growing Pains

December 7, 2014
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Published by the Center for Digital Ethics & Policy

If Facebook is the king of social networks and Twitter the queen, then Yik Yak is Twitter’s immature younger sibling – ambitious, but with no hope for a seat at the throne.

Like Twitter, users of Yik Yak post and view very short messages: 200-character “Yaks” instead of 140-character “Tweets.” Users can reply to posts and even “upvote” or “downvote” posts they like or don’t like – a feature likely inspired by its cousin Reddit. Yik Yak, however, is a mobile app with no functionality as a website. But that’s not the only distinction from its relatives.

First, Yik Yak is location-based. Users write posts and reply to those from others within a 10-mile radius. They can also drop a pin elsewhere on a map and “peek” at Yaks within a 1.5-mile radius of the pin. However, they can only post to their own location.

Second, Yik Yak is anonymous. There are no usernames, passwords or profiles. People sign up with their cell phone numbers and provide no other personal information. Users don’t collect followers or friends – all their posts are automatically available to everyone.

Third, right now Yik Yak has a specific audience: college students. While many over the age of 25 have not even heard of the app – let alone used it – it has spread to more than 1,000 college campuses since its launch in November of 2013.

For that reason, the live feeds tend to revolve around sex, drinking, studying, and dorm life. Some are funny, others sad. Many are profane or mundane.

Read more…

Social Media Strategies for Complaining

July 1, 2014
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Published by the Center for Digital Ethics & Policy

It’s a universal experience: You need to contact a business to dispute a bill, to ask a question or to grumble about a faulty product or poor service. So you dial a 1-800 number and listen to a recorded message: press “1” for this, press “2” for that. You wait on hold and try to tune out the smooth jazz background music as minutes tick by. Finally, someone picks up. But you’re transferred, disconnected or told to leave a message. The rigmarole goes on.

It doesn’t always happen that way. But frustrated consumers remember when it does, and they choose to take faster, more public routes to reach businesses: They log on to social networks like Twitter and Facebook.

Cable guy doesn’t show up? Google the company’s Twitter handle or Facebook page and type away.

There are some wild success stories: One woman spent a year trying to get a charge—a whopping $1,126 for a 2-inch bandage—removed from a hospital bill over the phone, as reported in a feature by WBUR, Boston’s NPR station. Then she posted her ordeal on the hospital’s Facebook page. Voila! Her account was credited by the next morning.

Read more…

Mr. Brightside’s Watching You

April 8, 2014
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Published by the Center for Digital Ethics & Policy

In the old days, suspicious spouses who wanted to keep tabs on their partners had limited options. They could rifle through pockets for cryptic receipts, check shirt collars for lipstick stains or hire private investigators to stake out seedy motels.

Today jealous lovers have a lot more strategies at their disposal. They can scroll through unmanned cellphones for call logs and text messages. They can sneak onto Facebook and email accounts.

And for the truly neurotic, highly distrustful types, there are products like mSpy to do the dirty work. The “mobile monitoring software solution” is a smartphone application that logs all of a user’s activity. It records calls, texts, emails, messages from other apps, GPS locations, website history, calendar events, address book contacts, photos, videos and every keystroke made. The software can even be set up for bugging to record conversations that go on in the phone’s presence.

This is how it works: Paranoid boyfriend buys a subscription to the app (the “premium” package costs $69.99 for one month, though rates are cheaper if you commit to a longer duration). Then he installs it on his girlfriend’s phone when she’s not looking. If that’s too tricky to pull off, the boyfriend can buy a phone preloaded with the app and give it to his girlfriend as an anniversary present. After that, the boyfriend simply logs into his online account, where he can view all of his beloved’s activity.

So how does mSpy rationalize this ethically murky product? Read more…

Confession Ethics

March 18, 2014
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Published by the Center for Digital Ethics & Policy

Do you want to hear a secret? Can I confess something to you?

It’s a rare person who can turn down such an opportunity, the chance to hear a deep, dark and — one can only hope — excruciatingly intimate revelation.

Print publishers have capitalized on this aspect of human nature. Cosmopolitan magazine promises that “readers share their most shocking stories and steamiest secrets” on its “Cosmo Confession” page, and Seventeen’s regular feature “Traumarama” says, “You’ll laugh out loud (or cringe).” In a way, “Dear Abby” advice columns, where readers divulge personal problems under pseudonyms, are cut from the same cloth.

It’s no wonder, then, that the Internet has become a mecca for people who don’t want to keep their private thoughts to themselves.

Consider the PostSecret website, which exhibits anonymous secrets mailed on artsy homemade postcards. On March 9: “My mother only sleeps with married men. I’ve lost all respect for her.” “Telling people I’m an atheist is going to be WAY harder than coming out ever was!” and “I make both our lunches every day—But I only wash my apple!” Since 2005, the project has racked up millions of secrets, even more site visits, five books and speaking tours for its creator and curator, Frank Warren.

Despite some heavy secrets throughout the years — about suicide, abortion, betrayals, you name it — the project has avoided major controversy, and there’s no public evidence of lawsuits.

For a brief time, Warren opened a comments feature on the website, but he ultimately decided to disable it. He explained his reasoning in an interview with Mediabistro:

“Some of [the comments] were very harsh and judgmental, and I didn’t want people to feel like they couldn’t trust me with their secrets, that the place wouldn’t be safe any longer,” Warren said. A short-lived PostSecret app had the same fate, for the same reason.

Warren’s philosophy about comments is not universal. Especially when those pages reside on social networks, like Facebook, Twitter or Reddit, where comments are a defining part of the user experience.

Confession websites are popular, in particular, among college communities. A PostSecret could come from anyone in the world. But on a college confessions page, the scandalous disclosures come from people that share your location and experiences, people you might know. It’s an alluring premise.

Read more…

‘The Heart of Robin Hood’ actually features a woman in tights

November 22, 2013
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Published in Metro

Director Gisli Örn Gardarsson gave us an unexpected synopsis when describing the American Repertory Theater’s latest show, “The Heart of Robin Hood.”

“In a nutshell, it’s a female heroic story,” says Gardarsson.

Despite the play’s title, the Robin Hood in this story doesn’t give back to the poor after he steals from the rich. Instead it’s Marion, a suppressed princess who has escaped from her castle, who wants to do good. But she has to dress up as a man to join Robin Hood and his gang of scoundrels.

“The castle is governed by the old ways. You don’t have a say in who you marry and how you behave. She wants to be free and roam with the scoundrels in the forest,” he explains.

The twist on just who the real hero (or heroine) is isn’t the only unique detail. “It kind of takes inspiration from Shakespeare’s ‘Twelfth Night,’ says Gardarsson.

And the Shakespearean parallels go beyond a cross-dressing character. As in many of theBard’s works, this story blends a dark side with comedy.

“It’s like a Grimm fairy tale — people getting beheaded, tongues being ripped out — but it’s also very humorous,” explains Gardasson.

A.R.T. shows are known for their physical elements, and this one is no exception. The stage is transformed into a forest, and the actors fly through the trees using ropes and a giant ramp that’s almost 45 feet high.

Gardarsson is no stranger to such feats. “I did gymnastics for 15 years when I was younger,” he says. “So I come very much from that background. I also did ‘Metamorphosis’ [last season] at ArtsEmerson, and that was also very physical.” So you can bet that this “Robin Hood” is going to be action-packed.

“Anything you can do in a forest is done in this show,” says Gardarsson.